Retail · Excel
Auditing duplicate customer records before an investor meeting
Independent grading: 97/100(verify, opens in a new tab)
Problem
A stakeholder at Meridian Retail (simulated retailer) needed to walk into an investor meeting able to state exactly how many customer records were clean and how many were flagged as duplicates. They asked me to use the is_duplicate column in the customers sheet and return three figures: duplicates, clean records, and the total, with the three numbers adding up as a cross-check.
What I did
Using COUNTIF against the is_duplicate column, I produced two targeted counts: one for TRUE (duplicates) and one for FALSE (clean records), placed in adjacent labelled cells so the results were immediately readable. For the total I used COUNTA on the same range, which counts every non-empty cell regardless of value. Placing all three in a row with clear headers in row 1 meant the numbers were presentation-ready without any additional formatting work.
Finding
The customer sheet contains 200 duplicate-flagged rows and 2,131 clean records, summing to 2,331 total, a cross-check that holds exactly.
Outcome
The stakeholder had three audited, labelled figures they could cite with confidence in the investor meeting and a built-in check that the counts were consistent.
Next step
A useful next step would be checking whether the 200 duplicate rows cluster around specific acquisition dates or regions, which could point to a data entry or import problem worth fixing at source.
- COUNTIF for flagged-value counts
- COUNTA for total row counts
- Cross-checking counts for internal consistency
- Column labelling for presentation readiness